

Sr. Technical Support Engineer
Imteyaz A
Imteyaz is a seasoned Sr. Technical Support Engineer known for delivering impactful technical support solutions. His expertise in troubleshooting, diagnosing, and resolving complex technical issues has driven notable improvements in client productivity and cost-efficiency. Imteyaz is available hourly, monthly, or quarterly to optimize your technical support processes and enhance your business performance.
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Responsibility
Manage users, mailboxes, mail routing and MFA.
Troubleshoot user mail/outlook issues.
Microsoft O365, Exchange online. Good understanding of the needs and pain points of customers.
Excellent problem-solving and analytical skills with a keen attention to detail.
I have excellent communication and collaboration skills with the ability to convey technical concepts to non-technical users effectively
Copilot for M365, Plugins, Sent and Receive Connector, Reporting for usages, email activity, licenses, OWA and Outlook Client, User creation and management, Resetting password and assigning E3 and E5 license, M365 Groups, Shared mailbox, Distribution list, Regular mailbox, Resource mailboxes, mail flow, Rules (Transport rule)message trace, Retention policies, Retention tags like DPT, RPT and personal Tags, Auditing. basics of SharePoint and one drive, Azure AD,MFA, CA Policy, Sign in logs and audit logs.
Managing user accounts and giving share & security level permissions and OS recovery
Installation of office 365 using ODT tool as well as Setup installation.
Timely analyze whether any repairs or replacements is needed.
Basic knowledge of cyberroam and sophos XG firewall.
Users authentication on Cyberoam, Create, Delete, Modified, Reset password, disable.
Sophos endpoint protection using Sophos central, backup and restore. Installation of SSL VPN and management of users.
Outlook configuration and mailbox management.
Manage and maintain Exchange Online environment, including user accounts, mailboxes, email security, and distribution lists
Monitor Exchange Online services to ensure they are running smoothly and troubleshoot any issues that arise.
Plan out activities related to do Training a. Assess training needs and agree to learning aims
Design New Training Programs or adapt existing ones
Develop training materials d. Design and conduct weekly assessments
Maintain training rooms and resources related to training delivery
Deliver Training Programs
Evaluate training effectiveness through student performance
Give constructive feedback to learners and management
Make ongoing improvements in the current content and delivery style
Maintain all training and student performance related MIS updated
Display expertise related to the subject matter and continuously develop oneself with domain knowledge.
Motivate, encourage and raise awareness among the students about skill development program and better employment opportunities in organized sectors.
Actively participate and support mobilization activities by visiting NGO's, outskirt/slum areas.
Report and update daily training activities to the academic head.
Responsible for coordinating and conducting the Guest lecture for every course in coordination with the concerned person
Responsible for post-placement follow-up of the students
Responsible for extending every possible support to the manager and other staff members for the smooth operation of the centre in every aspect.