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Mohammad Z

O365 Migration Specialist

Mohammad Z

Mohammad is a seasoned O365 Migration Specialist known for delivering impactful migration solutions. His expertise in planning, executing, and optimizing Office 365 migrations has driven notable improvements in client productivity and cost-efficiency. Mohammad is available hourly, monthly, or quarterly to streamline your migration processes and enhance your business performance.

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Responsibility

  • Plan and execute migrations to Office 365 from various legacy systems

  • Assess existing infrastructure and develop migration strategies

  • Manage and troubleshoot migration tools and processes

  • Collaborate with IT teams to ensure seamless migration with minimal downtime

  • Provide technical support and guidance during the migration process

  • Configure and optimize Office 365 environments post-migration

  • Ensure data integrity and security throughout the migration process

  • Document migration procedures and create training materials

  • Stay updated with the latest Office 365 features and best practices

  • Conduct post-migration reviews and performance assessments

  • Security and Compliance Delivering exceptional customer experiences by collaborating closely with clients during all stages of the product development life cycle, from ideation to deployment. 

  • Establishing a positive work culture within the technical team through transparent communication channels and motivational leadership tactics. 

  • Improving employee retention rates within the technical team by promoting professional growth opportunities such as training programs or mentorship arrangements. 

  • Researching and adopting new technologies to add value to existing offerings. 

  • Managing a team of 40 personnel focused on implementing resolutions and updates. 

  • Advising management, business, and technical staff on solutions using specific domains or technology. Proactively managing client correspondence and recording tracking and communications.

  • Worked in providing technical support issues related to onpremise active directory and Outlook.

  • Investigated and resolved complex issues related to Exchange Online, including mailbox management, email routing, and synchronization problems, ensuring minimal disruption to business operations. 

  • Acted as a subject matter expert (SME) for security and compliance-related inquiries, providing guidance and recommendations to internal teams and clients. 

  • Collaborated with cross-functional teams to implement and troubleshoot security and compliance solutions, including Advanced Threat Protection (ATP), Data Loss Prevention (DLP), and Compliance Management. 

  • Developed and delivered training sessions for internal teams and clients on best practices for Exchange Online administration, security, and compliance.

  • Assisted customers with issues related to data governance, retention compliance policies, retention compliance label and its policies, Data Loss Prevention policies and other features to fulfil business compliance requirements, eDiscovery. 

  • Created and deployed DLP policies from Microsoft Purview Portal. 

  • Reviewed DLP alerts/Configuration of Protection alerts. 

  • Created custom-sensitive info types as per business requirements. 

  • Troubleshoot Outlook configuration/functionality issues for mobile devices, PC, and Outlook Web app. 

  • Managed Outlook profile configuration/issues, performance issues, and connectivity/activation on VDI/Citrix/FSLogix. 

  • Utilized tools such as MFCMAPI/Procmon/SaRA/ETL/Fiddler/CAPI2/Event viewer/Netmon/PSR logs to capture and reproduce issues. 

  • Handled ActiveSync and PST Mapping/Import. 

  • Assisted with sync environment or hybrid environment, including ADFS for management or provisioning of a user in both sync/hybrid scenarios, password synchronization, and writeback feature. 

  • Bookings Support Specialist Assisted customers with their queries related to booking management.

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