Service Now Developer
Vanshaj G
Vanshaj is a skilled ServiceNow Developer with extensive experience in designing, developing, and customizing applications on the ServiceNow platform. Specializing in ITSM, ITOM, ITBM, and custom workflows, Vanshaj excels in creating efficient and scalable solutions that streamline business processes and enhance user experience. With expertise in scripting (JavaScript, GlideScript), integration, and automation, Vanshaj ensures seamless system functionality and high-performance applications. Available for hourly, monthly, or quarterly engagements, [Name] is ready to optimize your ServiceNow environment and drive operational excellence across your organization.
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Responsibility
Design and implement end-to-end workflows for processes like Legal Service Delivery, Customer Service Management, and Employee Onboarding/Offboarding/Transfer.
Gather requirements from stakeholders and analyze processes to deliver tailored ServiceNow solutions.
Develop complex workflows using Flow Designer, handling advanced business logic and conditions.
Create and customize catalog items, forms, and workflows to meet client-specific requirements.
Configure SLAs, their flows, and associated notifications for task and service tracking.
Develop and implement approval workflows, task notifications, and reminder systems.
Configure and automate inbound email actions for task closures and updates.
Perform web service integrations using SOAP, REST, and JSON to synchronize systems and data.
Integrate Active Directory (AD) with ServiceNow processes for synchronization and automation.
Build and manage access control lists (ACLs) with complex conditions to secure data.
Implement workspace solutions for agents, enhancing usability and operational efficiency.
Create and customize reports and dashboards using Performance Analytics (PA) for performance insights.
Handle asset allocation, collection, and warehouse management within workflows.
Link employees to cost centers, ensuring alignment with organizational structures.
Develop and implement multi-approval workflows and timer-based activities with advanced conditions.
Generate unique employee IDs using logic based on name, department, and location.