Work Experience
S.No
Role
Time
Company
2.
3.
2021-Present
AlifCloud IT Consulting.Pvt.Ltd.
Shift Lead
2018-2021
SR.Technical Consultant
2011-2017
Barclays Global Service Centre Pvt. Ltd
Wipro Limited
1.
Microsoft 365 Consultant
Projects
Level 2/3 Operation Support for multiple Enterprise Technologies - Exchange, O35, Azure, AD, Intune, Teams, Blackberry, MobileIron,Citrix, SMG, Message Labs, MailMarshal, Enterprise Vault & Skype .
Server Administration, Maintenance & Patching for multiple technologies.
Leading Engagement calls with stakeholders, L3 teams & Service Management along with queue management for IPCR on daily basis,trend analysis & proactive measures to sustain resiliency.
Command Centre POC for SOD checks & Proactive Monitoring for Email, Citrix, Mobile, Tenant, SharePoint & Chat technologies.
Configuring and setting up Office 365 environment.
Platform upgrades & certificate renewal activities along onboarding new technologies, designing the support flow & access management with continuous improvement in of the service and maintaining Resiliency by updating the Runbooks & KnowledgeBase
Implementation projects with Exchange Server 2010 and 2013 in multi-sites environments and with Office 365.
Configuring and managing Hybrid environment.
Troubleshooting on issues such as mailbox movement, mail flow between on premise and Office 365, cross-premises Configuring and troubleshooting Directory Synchronization using AD Connect.
Troubleshooting on issues with Outlook web access, outlook connectivity, address book issues and mobile devices etc.
Configuring Exchange online protection along with anti-spam, anti-malware policies. Troubleshooting on incoming spam –malware related issues. Setting up Office365 environments with DKIM - DMARC Configuring and troubleshooting on SMTP relay issues, transport rules and DLPs to monitor / manage the email flow of organizations.
Troubleshooting on migrations issues (Cutover, staged and IMAP). Managing and troubleshooting on mail flow issues during migrations.
Data Recovery: recovering mailboxes / email items. Configuring retention policies, journaling, Litigation hold to maintain compliance.
Providing value adds and educating the customer about the Microsoft Exchange Server product to ensure C-SAT levels are maintained. .
Education
B.Sc (Information Technology)
University Of Mumbai
Skills
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INCIDENT MANAGEMENT
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CHANGE MANAGEMENT
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MICROSOFT M365 EXCHANGE ONLINE
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SERVER ADMINISTRATION
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VENDOR MANAGEMENT
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AZURE AD CONNECT
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MICROSOFT INTUNE
-
MS TEAMS
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SERVICE MANAGEMENT
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OFFICE 365 SECURITY AND COMPLIANCE
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EOP