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Microsoft Dynamics AX & D365 SCM Functional Consultant



Years of Exp.

Technical Skills

1. Microsoft Dynamics AX
2. Dynamics 365 Supply Chain Management
3. Microsoft Power Platform
4. SQL Server
5. Data Migration Tools
6. Business Process Modelling
7. Workflow Configuration
8. Report Development (e.g., SSRS)
9. Power BI
10. Advanced Excel

11. .NET Framework Knowledge
12. X++, C# (Programming Languages)
13. Visual Studio
14. Lifecycle Services (LCS)
15. Power Automate (formerly Flow)
16. Data Integrator Tools
17. Entity Store Configuration
18. Data Entity Creation and Customization
19. Security Role and Data Access Framework Configuration

Professional Summary



    1. Conduct requirements gathering and analysis to understand business needs.
    2. Collaborate with stakeholders to define functional specifications and system design.
    3. Configure Microsoft Dynamics AX and D365 SCM to meet business requirements.
    4. Customize and extend the system through data entity creation and customization.
    5. Implement and manage security roles and data access frameworks.
    6. Design and implement business processes and workflows.
    7. Provide expertise in supply chain management and logistics processes.
    8. Lead and participate in system, user acceptance, and quality assurance testing.
    9. Develop and deliver training programs for end-users.
    10. Assist with data migration and integration efforts.
    11. Collaborate with technical teams to ensure seamless integration with other systems.
    12. Create and modify reports using tools like SQL Server Reporting Services (SSRS).
    13. Monitor system performance and troubleshoot issues.
    14. Stay up-to-date with product updates and new features.
    15. Provide ongoing support and address user inquiries and issues.
    16. Document system configurations, processes, and changes.
    17. Assist in project planning and management, including estimating effort and timelines.
    18. Act as a subject matter expert in Microsoft Dynamics AX and D365 SCM.
    19. Collaborate with cross-functional teams to deliver successful implementations.
    20. Ensure compliance with best practices and industry standards in system configuration and implementation.


Microsoft D365 for Finance and Operations

Dynamics 365 for Finance and Operations

1. Plan, Organise, prioritise and manage multiple work efforts across application development teams.
2. Establish and oversee effective issue resolution, change and risk management processes.
3. Develop and deliver effective presentations to senior management about project updates and support effective decision-making.
4. Manage and track the progress against the project plan in association with triple constrain.
5. proactively manage and coordinate with multiple resources (Technical and Functional) to develop scope, schedule and responses to RFP on a defined deadline for the Microsoft Stack, including Microsoft Dynamics CRM and Microsoft Dynamics ERP Solutions (GP, AX, NAV, F&O, Business Central).
6. Participate in discovery meetings with the client to understand current business processes that
need to be incorporated into Dynamics 365/AX.
7. Validation of business practices and processes in Dynamics 365/AX based on discovery analysis
8. Conduct GAP analyses to determine application and business process differences.
9. Identify creative solutions for processes that standard D365/AX doesn’t fully accomplish.
10. Translate functional business objectives and critical success factors into Functional documents
11. Provide ongoing support to end users, assisting with trouble-shooting or additional training via
email, phone or site visits.
12. Interface with customer project stakeholders, including C-level management and directors, to
elicit business and functional requirements
13. Maintain and expand client relationships through the delivery of high-quality services.

1. Responds promptly and professionally to customer requests or inquiries seeking guidance from Project or Practice Management as appropriate
2. Accurate and timely task completion, adherence to project schedules and effective communication of variations in the project schedule
3. Serve clients with responsive communications, quality work and keeping expectations aligned, leading to highly satisfied clients
4. Engage with project teams to gather assets, best practices and guidance from our customers to integrate and/or improve our methodologies and end customer experience.
5. Maintain regular contact with customers to anticipate, identify and respond to their needs and expectations.
6. Provides quality service to internal and external customers. Keeps customers up-to-date on the progress of the service they are receiving and changes that may affect them.
7. Full life-cycle project activities, from Diagnostic, Analysis and Design, Development, Deployment and Go-Live.
8. Full lifecycle Dynamics AX 2012 or D365 working experience in core financials and logistical business processes such as General Ledger, Accounts Receivable, Accounts Payable, Bank and Cash Management, Financial Reporting, Manufacturing Costing, Procurement, and Sales and Inventory Management for Botswana Post D365 implementation.
9. Functional Consulting skills to support designing the business process and the use of Dynamics 365 Finance and Operations, define requirements clearly and accurately and functional design for identified gaps in a business process, which must be filled with either a work around or a modification to the software
10. Functional consulting skills to manage Requirement gathering and detailing, fitment analysis, functional design, Integration functional testing, user acceptance testing, Training and hypercare support.
11. Assists with QA of project efforts and documentation to ensure project decisions/deliverables are sound.

Microsoft Dynamics AX D365 SCM

1. Conducted an in-depth assessment of the existing supply chain processes, identifying bottlenecks and inefficiencies.
2. Collaborated with cross-functional teams to redesign supply chain processes, streamlining operations and reducing lead times.
3. Implemented advanced inventory management techniques, including ABC analysis and JIT inventory, to optimize stock levels.
4. Introduced demand forecasting models and tools to improve accuracy in demand planning and inventory replenishment.
5. Enhanced supplier collaboration by implementing vendor portals and communication tools for real-time visibility.
6. Automated order processing and fulfilment workflows to increase efficiency and reduce manual errors.
7. Optimized warehouse layouts, implemented barcoding, and improved picking and packing processes for faster order fulfilment.
8. Deployed performance analytics dashboards to provide real-time insights into supply chain performance.
9. Established key performance indicators (KPIs) and regularly monitored them to track progress and identify areas for improvement.
10. Implemented a culture of continuous improvement, encouraging feedback and innovation within the supply chain team.



B.TECH - Nehru Technological University


Microsoft Dynamics 365 Supply Chain Management Functional Consultant
Microsoft Dynamics 365 Finance Functional Consultant
Microsoft Dynamics 365 Fundamentals (CRM)

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