CLOUD MANAGED SERVICES
Chart Your Path to Digital Transformation
Cloud Assessment And Planning
ASSESS
Assess enterprise environment, infrastructure, workloads, and applications. Assessing applications and workloads for cloud readiness allows organizations to determine what applications and data can and cannot be readily moved to a cloud environment and what delivery models public, private, or hybrid) can be supported.
PLAN
Create infrastructure maps based on app dependency and performance; identify shadow IT. It is common for an application being migrated to a cloud service to have connections of various kinds with other applications and systems therefore, the application owners need to understand the impact of these connections and address it.
VISUALIZE
Group apps based on interconnectivity and dependencies, tweak groupings based on insight gleaned from assessment and infrastructure mapping. Integration between apps is traditionally classified into three categories: process integration (sharing functions), data integration (sharing data), and presentation integration (sharing user interface).
PREPARE
Determine customer’s app groups cloud viability, readiness, and cost of migration. Prioritize apps based on how well they score for each “cloud readiness” metric and how mission-critical they are to a customer’s business. Right-size any over or under-utilized resources. Address any security or privacy issues.
ESTIMATE
Estimate TCO of running applications on-premises vs. in the cloud with accurate inputs on labor, infrastructure, tools, training etc. Calculate the ROI of migration from on-premise to cloud.
Cloud migration / deployments
Infrastructure operations management
ASSESS
Assess enterprise environment, infrastructure, workloads, and applications. Assessing applications and workloads for cloud readiness allows organizations to determine what applications and data can and cannot be readily moved to a cloud environment and what delivery models public, private, or hybrid) can be supported.
PLAN
Create infrastructure maps based on app dependency and performance; identify shadow IT. It is common for an application being migrated to a cloud service to have connections of various kinds with other applications and systems therefore, the application owners need to understand the impact of these connections and address it.
VISUALIZE
Group apps based on interconnectivity and dependencies, tweak groupings based on insight gleaned from assessment and infrastructure mapping. Integration between apps is traditionally classified into three categories: process integration (sharing functions), data integration (sharing data), and presentation integration (sharing user interface).
PREPARE
Determine customer’s app groups cloud viability, readiness, and cost of migration. Prioritize apps based on how well they score for each “cloud readiness” metric and how mission-critical they are to a customer’s business. Right-size any over or under-utilized resources. Address any security or privacy issues.
Configuration management
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PATCHING
Ensuring operating systems are continuously updated
AUDIT AND TROUBLESHOOT
Auditing, logging, and troubleshooting all deployment operations and changes
PASSWORD RESETS
Ensuring continual access to resources in case of forgotten or misplaced passwords
CONFIGURATION AND POLICY MANAGEMENT
Ensuring customers are delivered pre-configured resources with the right access policies in place
Identity and access management
SYSTEM HEALTH MONITORING
Complete monitoring of VMs, CPU utilization, memory usage, storage IOPs, and OS performance. Includes monitoring of application performance and operation health, and dashboards and reports on system health.
DATABASE MONITORING
A view into your customer’s database that helps MSPs ensure high availability of database servers. The process involves keeping logs of size, connection time and users of databases, analyzing use trends, and leveraging data to proactively remediate issues.
LOG ANALYTICS / ALERTING
Every client, device, and user accessing a network produces data that is logged. Analyzing those logs can offer deep insight into performance, security, resource consumption, and a number of other meaningful metrics. Powerful log management tools collect, correlate, and visualize all the machine data from multiple systems in one place.
APPLICATION PERFORMANCE MONITORING (APM)
End-to-end tracking of all aspects of an application (or webpage). App monitoring involves watching every part—from shopping carts to registration pages— of a customer’s app(s) for performance issues in an effort to provide the best user experience possible.
Cost optimization
USAGE VISIBILITY
As an MSP, allowing your customers granular visibility into usage by department, project, region, workload, app or users allows CIOs to attribute chargeback and prioritize their IT spending. CIOs care about complete financial transparency into their cloud spend and an MSP can help them do that.
COST CONTROL
You’ve helped your customers identify some inefficiencies and redundancies, now it’s time to take action. IT departments that implement effective IT cost optimization—through visibility—can free resources for increased innovation and creativity. Sometimes the cost savings allow for additional investments in cloud – which means more money for the MSP.
FORECASTING
Demand and cost forecasting are both aspects of the cost optimization offering that can add value to your MSP practice. By effectively forecasting both resource demands and costs, you can help your customers accurately forecast their cloud spend.
BILLING MANAGEMENT
Give your customers a simplified view into cloud costs and remove the complexity of analyzing, budgeting, tracking, forecasting, and invoicing public cloud costs.
RESOURCE UTILIZATION
Like successfully identifying consolidation possibilities, making sure that resources are properly provisioned, “right-sized”, and utilized is a big part of an MSPs cost optimization offering.
Security
Support
TAKING CARE OF YOUR CUSTOMERS
It should go without saying that one of the most important functions for your MSP practice will be supporting your customer once their applications and data are firmly in the cloud or sitting in a hybrid deployment. No matter how well a cloud or hybrid environment is planned, provisioned, operated or monitored, problems will arise, and those problems will need to be remediated.
It’s your job as an MSP to offer support to your customers to deal with outages, breaches, inefficiencies, and disaster scenarios. MSPs need to consider the level of support that makes sense for their practice—in terms of resources and revenue—as well as what makes sense to the customers they serve.
KEY CUSTOMER CHALLENGES/QUESTIONS
Lack the expertise and resources to troubleshoot problems
Inability to determine the root cause of performance issues and glitches
No knowledge of how to remediate problems if they are able to correctly identify them
Do not want to spend time and resources fixing problems
Managed Services
How can Managed IT Services impact my business?
88%
Reduced application downtime
42%
Optimize IT staff productivity
24%
Reduces the cost of IT insfrastructure
224%