Image by John Schnobrich

CLOUD MANAGED SERVICES

Chart Your Path to Digital Transformation

Cloud Assessment And Planning

Image by Sean Pollock
ASSESS

ASSESS

Assess enterprise environment, infrastructure, workloads, and applications. Assessing applications and workloads for cloud readiness allows organizations to determine what applications and data can and cannot be readily moved to a cloud environment and what delivery models public, private, or hybrid) can be supported.

Image by Sean Pollock
PLAN

PLAN

Create infrastructure maps based on app dependency and performance; identify shadow IT. It is common for an application being migrated to a cloud service to have connections of various kinds with other applications and systems therefore, the application owners need to understand the impact of these connections and address it.

Image by Sean Pollock
VISUALIZE

VISUALIZE

Group apps based on interconnectivity and dependencies, tweak groupings based on insight gleaned from assessment and infrastructure mapping. Integration between apps is traditionally classified into three categories: process integration (sharing functions), data integration (sharing data), and presentation integration (sharing user interface).

Image by Sean Pollock
PREPARE

PREPARE

Determine customer’s app groups cloud viability, readiness, and cost of migration. Prioritize apps based on how well they score for each “cloud readiness” metric and how mission-critical they are to a customer’s business. Right-size any over or under-utilized resources. Address any security or privacy issues.

Image by Sean Pollock
ESTIMATE

ESTIMATE

Estimate TCO of running applications on-premises vs. in the cloud with accurate inputs on labor, infrastructure, tools, training etc. Calculate the ROI of migration from on-premise to cloud.

Laptop Work

Cloud migration / deployments

Cloud migration / deployments
Working with Laptop

Infrastructure operations management

Image by Sean Pollock
ASSESS

ASSESS

Assess enterprise environment, infrastructure, workloads, and applications. Assessing applications and workloads for cloud readiness allows organizations to determine what applications and data can and cannot be readily moved to a cloud environment and what delivery models public, private, or hybrid) can be supported.

Image by Sean Pollock
PLAN

PLAN

Create infrastructure maps based on app dependency and performance; identify shadow IT. It is common for an application being migrated to a cloud service to have connections of various kinds with other applications and systems therefore, the application owners need to understand the impact of these connections and address it.

Image by Sean Pollock
VISUALIZE

VISUALIZE

Group apps based on interconnectivity and dependencies, tweak groupings based on insight gleaned from assessment and infrastructure mapping. Integration between apps is traditionally classified into three categories: process integration (sharing functions), data integration (sharing data), and presentation integration (sharing user interface).

Image by Sean Pollock
PREPARE

PREPARE

Determine customer’s app groups cloud viability, readiness, and cost of migration. Prioritize apps based on how well they score for each “cloud readiness” metric and how mission-critical they are to a customer’s business. Right-size any over or under-utilized resources. Address any security or privacy issues.

Laptop On Tray

Configuration management

Image by Sean Pollock
PATCHING

PATCHING

Ensuring operating systems are continuously updated

Image by Sean Pollock
AUDIT AND TROUBLESHOOT

AUDIT AND TROUBLESHOOT

Auditing, logging, and troubleshooting all deployment operations and changes

Image by Sean Pollock
PASSWORD RESETS

PASSWORD RESETS

Ensuring continual access to resources in case of forgotten or misplaced passwords

Image by Sean Pollock
CONFIGURATION AND POLICY MANAGEMENT

CONFIGURATION AND POLICY MANAGEMENT

Ensuring customers are delivered pre-configured resources with the right access policies in place

Laptop

Identity and access management

Image by Sean Pollock
SYSTEM HEALTH MONITORING

SYSTEM HEALTH MONITORING

Complete monitoring of VMs, CPU utilization, memory usage, storage IOPs, and OS performance. Includes monitoring of application performance and operation health, and dashboards and reports on system health.

Image by Sean Pollock
DATABASE MONITORING

DATABASE MONITORING

A view into your customer’s database that helps MSPs ensure high availability of database servers. The process involves keeping logs of size, connection time and users of databases, analyzing use trends, and leveraging data to proactively remediate issues.

Image by Sean Pollock
LOG ANALYTICS / ALERTING

LOG ANALYTICS / ALERTING

Every client, device, and user accessing a network produces data that is logged. Analyzing those logs can offer deep insight into performance, security, resource consumption, and a number of other meaningful metrics. Powerful log management tools collect, correlate, and visualize all the machine data from multiple systems in one place.

Image by Sean Pollock
APPLICATION PERFORMANCE MONITORING (APM)

APPLICATION PERFORMANCE MONITORING (APM)

End-to-end tracking of all aspects of an application (or webpage). App monitoring involves watching every part—from shopping carts to registration pages— of a customer’s app(s) for performance issues in an effort to provide the best user experience possible.

Image by XPS

Identity and access management

Image by Sean Pollock
SYSTEM HEALTH MONITORING

SYSTEM HEALTH MONITORING

Complete monitoring of VMs, CPU utilization, memory usage, storage IOPs, and OS performance. Includes monitoring of application performance and operation health, and dashboards and reports on system health.

Image by Sean Pollock
DATABASE MONITORING

DATABASE MONITORING

A view into your customer’s database that helps MSPs ensure high availability of database servers. The process involves keeping logs of size, connection time and users of databases, analyzing use trends, and leveraging data to proactively remediate issues.

Image by Sean Pollock
LOG ANALYTICS / ALERTING

LOG ANALYTICS / ALERTING

Every client, device, and user accessing a network produces data that is logged. Analyzing those logs can offer deep insight into performance, security, resource consumption, and a number of other meaningful metrics. Powerful log management tools collect, correlate, and visualize all the machine data from multiple systems in one place.

Image by Sean Pollock
APPLICATION PERFORMANCE MONITORING (APM)

APPLICATION PERFORMANCE MONITORING (APM)

End-to-end tracking of all aspects of an application (or webpage). App monitoring involves watching every part—from shopping carts to registration pages— of a customer’s app(s) for performance issues in an effort to provide the best user experience possible.

Laptop and Notebook

Cost optimization

Image by Sean Pollock
USAGE VISIBILITY

USAGE VISIBILITY

As an MSP, allowing your customers granular visibility into usage by department, project, region, workload, app or users allows CIOs to attribute chargeback and prioritize their IT spending. CIOs care about complete financial transparency into their cloud spend and an MSP can help them do that.

Image by Sean Pollock
COST CONTROL

COST CONTROL

You’ve helped your customers identify some inefficiencies and redundancies, now it’s time to take action. IT departments that implement effective IT cost optimization—through visibility—can free resources for increased innovation and creativity. Sometimes the cost savings allow for additional investments in cloud – which means more money for the MSP.

Image by Sean Pollock
FORECASTING

FORECASTING

Demand and cost forecasting are both aspects of the cost optimization offering that can add value to your MSP practice. By effectively forecasting both resource demands and costs, you can help your customers accurately forecast their cloud spend.

Image by Sean Pollock
BILLING MANAGEMENT

BILLING MANAGEMENT

Give your customers a simplified view into cloud costs and remove the complexity of analyzing, budgeting, tracking, forecasting, and invoicing public cloud costs.

Image by Sean Pollock
RESOURCE UTILIZATION

RESOURCE UTILIZATION

Like successfully identifying consolidation possibilities, making sure that resources are properly provisioned, “right-sized”, and utilized is a big part of an MSPs cost optimization offering.

Image by Luca Bravo

Security

Security

Support

TAKING CARE OF YOUR CUSTOMERS


It should go without saying that one of the most important functions for your MSP practice will be supporting your customer once their applications and data are firmly in the cloud or sitting in a hybrid deployment. No matter how well a cloud or hybrid environment is planned, provisioned, operated or monitored, problems will arise, and those problems will need to be remediated.

It’s your job as an MSP to offer support to your customers to deal with outages, breaches, inefficiencies, and disaster scenarios. MSPs need to consider the level of support that makes sense for their practice—in terms of resources and revenue—as well as what makes sense to the customers they serve.

Image by NordWood Themes

KEY CUSTOMER CHALLENGES/QUESTIONS

Lack the expertise and resources to troubleshoot problems

Lack the expertise and resources to troubleshoot problems

Inability to determine the root cause of performance issues and glitches

Inability to determine the root cause of performance issues and glitches

No knowledge of how to remediate problems if they are able to correctly identify them

No knowledge of how to remediate problems if they are able to correctly identify them

Do not want to spend time and resources fixing problems

Do not want to spend time and resources fixing problems

Managed Services

How can Managed IT Services impact my business?

Image by Sean Pollock
Reduced application downtime

88%

Reduced application downtime

Image by Sean Pollock
Optimize IT staff productivity

42%

Optimize IT staff productivity

Image by Sean Pollock
Reduces the cost of IT insfrastructure

24%

Reduces the cost of IT insfrastructure

Image by Sean Pollock
3-year resturn on investment

224%

3-year resturn on investment